Cancellation Policy: We understand that life happens, and occasionally you will need to cancel or reschedule your appointment. We do have a 24-hour cancellation policy, so we ask that you let us know, as soon as you can, if you will be unable to keep your appointment. If you fail to adhere to the 24-hour cancellation policy, please note that we will charge your credit card on file for the amount of your scheduled services unless you reschedule with us within 5 days of your booked appointment. We hope that you will understand this policy is simply to ensure our survival, and is in no way intended to punish or harm our valued clients.
No-Show Policy: We all forget sometimes. Each customer is allowed one no-show appointment without repercussions. Each appointment that you fail to show up to after that, you will be charged the full amount. Thank you for understanding!
Gift Cards, Memberships, Packages, and Service Credits: All service credits (whether individual or as part of a package), Gift Cards, and membership credits purchased have no cash value. If you decide that you no longer wish to receive services from us at Stillwater Float & Wellness, you may transfer your credits to another guest, but no cash value will be assigned to the purchases. No refunds will be given.
Promotions and Discounts: We are able to honor only one promotion or discount per transaction. Our discounted packages, memberships, or promotions cannot be combined in any way. Thank you.